Cisco Solution Support service providing 8x5 next business day coverage for the CP-7821-K9 IP phone. Includes major and maintenance software releases, 24/7 access to Cisco TAC, and next business day hardware replacement with no onsite engineer.
Specification
Support Type: Solution Support (SSSNT)
Coverage: 8 hours/day, 5 days/week
Response Time: 1 hour
Hardware Replacement: Next Business Day
Software Support: Major and maintenance releases
TAC Access: 24/7
Equipment: Cisco IP Phone 7821 (CP-7821-K9=)
Extended Cisco.com Access: Yes
