Cisco Smart Net Total Care extended service agreement for Catalyst 9500-32C-A with 8x5 support and NBD (next business day) hardware replacement. Provides major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered by the next business day.
Specification
Service Type: Extended Service Agreement
Support Level: 8x5xNBD (8 hours a day, 5 days a week)
Hardware Replacement: Next Business Day (NBD)
Compatible Device: C9500-32C-A (Cisco Catalyst 9500 32-port 100G)
Service Includes: Software updates (major and minor releases), 24/7 TAC access, parts-only replacement
Coverage Type: Parts Only (no onsite engineer)