Specification
Service Type: Technical Support (Renewal)
Coverage: 1000-1999 users
Service Duration: 12 months (1 year)
License Type: Renewal
Support Channels: 24/7 multi-channel
Remote Consulting: Up to 8 hours per year
Support Level: Senior Technical Engineers
Includes: Software downloads, updates, maintenance, knowledgebase access, support forums, hardware replacement (appliances), warranty (appliances)
