Dynamics 365 Customer Insights helps organizations deliver exceptional customer experiences by creating personalized, responsive, and connected customer journeys across sales, marketing, and service teams, combining a customer data platform with real-time journey orchestration.
Specification
Cloud-based customer data platform (CDP)
Unified customer profiles across multiple data sources
AI-powered customer insights and segmentation
Real-time journey orchestration and marketing automation
10,000 Interacted People included
100,000 Unified People capacity
Copilot-powered content and segment creation
Integration with Dynamics 365 Sales, Service, and other apps
3-year commitment term
