Cisco SmartNet 24x7x4 service providing major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered within 4 hours. This is a parts-only contract (no onsite engineer) for the Catalyst 9300X-48TX-E switch.
Specification
24 hours/day, 7 days/week support
4-hour hardware replacement response time
Parts only (no engineer on-site installation)
Software support: Major and maintenance releases
Access to Cisco Technical Assistance Center (TAC)
Access to Cisco.com for downloads and resources