Specification
Support Level: CX Level 2 (next-tier support with advanced technical engagement)
Service Type: Software Support Subscription
Compatible Device: Cisco Catalyst C9500-DNA-48Y4C-A (48x 1/10/25G + 4x 40/100G ports)
Includes: Technical support phone/consulting, proactive case management, hands-on learning labs, certification preparation, solution support for Cisco and alliance partner products
Features: Avoids unplanned outages, personalized coaching engagements, streamlined case management, productivity enhancement resources