Service Type: Cisco Solution Support (SSSNT)
Response Time: 1 hour for fault reporting
Support Hours: 8 hours a day, 5 days a week (business hours)
Hardware Replacement: 4 working hours from fault diagnosis
Coverage: Software updates (major and minor releases)
TAC Access: Yes
Vendor Software Support: Included for Solution Support Alliance Partners
Equipment: N9K-C93240YC-FX2 (Nexus 9300 with 48p 10/25G + 12p 40/100G)
