Service contract type: SNTC (SmartNet Total Care)
Support model: 8x5x4-hour NBD (Next Business Day)
Coverage: NCS 1004 OTN-XPonder Line Card
Includes: Major and maintenance releases, TAC access, NBD hardware replacement
Support hours: 8 hours/day, 5 days/week
Response time: 1 hour
Hardware replacement: Next business day delivery
