Cisco SmartNet Onsite 24x7x4 support contract for NCS 2002 Shelf Assembly, providing 4-hour onsite hardware replacement, 24x7 access to Cisco TAC, and software updates.
Specification
Service Level: 24x7x4 Onsite
Coverage: Hardware replacement with 4-hour response time
Software: Major and maintenance releases of Cisco IOS
Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Device: NCS 2002 Shelf Assembly
Service Term: 12 months (renewable)
