Cisco SmartNet Onsite 24x7x4 service contract providing 24/7 fault reporting, 4-hour hardware replacement, major and minor software updates, and 24/7 access to Cisco Technical Assistance Center (TAC) for the ISR4451-X router series.
Specification
24/7 support availability
4-hour hardware replacement response time
Major and minor IOS software updates
24/7 TAC access
Advance hardware replacement coverage
Extended Cisco.com access