Service Type: Extended Service Agreement
Support Model: 8x5xNBD (8 hours/day, 5 days/week)
Response Time: 1 hour
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and Minor Updates
Technical Support: 24/7 Cisco Technical Assistance Center (TAC) Access
Onsite Engineer: Not Included
Covered Equipment: Cisco Secure Firewall 3110 NGFW (FPR3110-NGFW-K9)