Cisco SmartNet Parts Only support contract for the C1111-4PLTELA-SPM router with 24x7x4 service level (24-hour/7-day availability with 4-hour parts replacement).
Specification
Service Type: Parts Only (SNTP)
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Advance Replacement: Parts replacement on 4-hour response basis
Coverage: Cisco technical support and hardware replacement
Compatible Device: C1111-4PLTELA-SPM (ISR 1100 router)
