Cisco Solution Support contract for the ISR4321/K9 router offering 24x7x4 response with hardware replacement and onsite engineer support. Includes major and minor software updates, 24/7 access to Cisco TAC, and support for multi-vendor solutions.
Specification
Support Type: Cisco SMARTnet Solution Support
Service Coverage: 24 hours, 7 days a week
Response Time: 1 hour
Hardware Replacement: 4 hours
Onsite Engineer: 4 hours
Software Support: Major and maintenance releases
TAC Access: 24/7
Extended Cisco.com Access: Yes
Compatibility: ISR4321/K9 router
