Cisco SmartNet extended service agreement providing parts-only support with 24x7x4 response time (4-hour replacement parts delivery 24/7) for the ASR1002HX-IPSECHW encryption module, including access to Cisco Technical Assistance Center (TAC) and software support.
Specification
Service Type: Parts Only
Response Time: 24x7x4 (4-hour replacement)
Availability: 24 hours a day, 7 days a week, including holidays
Hardware: Advance replacement parts
Software: Major and maintenance releases
Support Access: 24x7 Cisco TAC (Technical Assistance Center)
Compatible Device: ASR1002HX-IPSECHW (ASR 1002-HX IPsec Encryption Module)
