24x7x4 hardware maintenance service for the IBM System x3500 M3 server, providing round-the-clock technical support with 4-hour response time for on-site service after remote diagnosis.
Specification
Service level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response time)
Compatible with: IBM System x3500 M3 (Type 7380)
Service includes: Remote problem determination and on-site hardware maintenance
Coverage: Hardware components and diagnostics
Service availability: Round-the-clock including holidays
