IBM X255 24X7X4 hardware maintenance service contract offering round-the-clock support with 4-hour onsite response time. This is a legacy service offering for IBM xSeries 255 servers.
Specification
Service Level Agreement (SLA): 24 hours per day, 7 days per week, 4-hour onsite response time
Product Type: Hardware Maintenance Service Contract
Applicable Equipment: IBM xSeries 255 (Type 8685) servers
Support Model: Onsite repair with parts and labor included
