Dell warranty upgrade service that extends coverage from 3 years of Next Business Day onsite support to 5 years of ProSupport Plus for eligible Latitude 5000 series laptops. ProSupport Plus includes accidental damage coverage, hard drive retention, and 24/7 expert support.
Specification
Extended service agreement - warranty upgrade
From: 3Y Basic NBD Onsite
To: 5Y ProSupport Plus
Coverage: Parts, labour, and onsite service
Response time: Next Business Day (NBD)
Support availability: 24x7
Includes: Accidental damage, hard drive retention, proactive monitoring
