Cisco SmartNet Standard (8x5xNBD) parts-only support contract for the Cisco 8851 IP phone, providing next-business-day hardware replacement and access to Cisco Technical Assistance Center with software updates.
Specification
Support Level: 8x5xNBD (8 hours/day, 5 days/week)
Service Type: Parts Only (no onsite service)
Hardware Replacement: Next Business Day advance replacement
Software Support: Major and minor updates included
TAC Access: 24/7 Technical Assistance Center access
Compatible Device: Cisco IP Phone 8851 (CP-8851-NC-K9)