Specification
3-year service term
MSL Tape Assurance system support
Advanced license level
Tech Care Basic tier
Next Business Day (NBD) response time
Multiple support channels (phone, chat, forums)
Software support service</specification>
<parameter name="attributes">{"service_type": "Tech Care Basic", "duration": "3 years", "system": "MSL Tape", "license_level": "Advanced", "response_time": "NBD"}