HP 3Y ACTIVE CARE NEXT BUS DAYRESPONSE ONSITE W/DEFECTIVE MEDIA RETENTION WS HW SUPPORT

HP Active Care provides optimal uptime and fast resolution support on HP devices, with remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response. The Defective Media Retention agreement allows commercial customers to retain defective media hardware, like hard drives, after replacement for security purposes.

Service Type: Active Care for Workstation Hardware Duration: 3 years Response Time: Next Business Day (9 hours on standard workdays) Support Method: Remote and Onsite Coverage: Hardware support with predictive AI-powered insights Additional Features: Defective Media Retention, automated case generation, HP TechPulse monitoring Delivery: Electronic Care Pack Service Area: Workstation Hardware