Service Type: SMARTnet (SNTP) Parts Only
Response Time: 4 hours
Coverage: 24 hours/day, 7 days/week, including Cisco observed holidays
Hardware: Advance replacement parts (no onsite engineer)
Software: Major and maintenance releases of Cisco IOS XR
Support Access: 24x7 Cisco Technical Assistance Center (TAC)
Compatible Device: Cisco ASR-9904 Router (4-slot chassis)