Cisco SmartNet support contract for the 15454-SMR1-LIC Spectral Modulation ROADM with 1-Pre-Amplifier 100GHz C-Band license. Provides 8x5 business day support with parts-only hardware replacement within 4 hours from fault diagnosis, software updates, and 24/7 TAC access.
Specification
Support level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day hardware replacement within 4 hours)
Coverage: Parts only, no onsite engineer
Software support: Major and minor updates
Technical support: 24/7 access to Cisco TAC
Hardware replacement: 4 hours from fault diagnosis
Applicable to: Cisco 15454-SMR1-LIC SM ROADM 1-PreAmp 100GHz C-Band license