Cisco Unified Communications Essential Operate - Extended Service - 1 Year - Service for the CS-KITPLUS-K9 Webex Room Kit Plus. Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
Specification
Service Type: Cisco SmartNet Essential Operate
Coverage: Onsite with 8x5 business hours support
Response: Next Business Day (NBD) hardware replacement
Support Duration: 1 year
Device: CS-KITPLUS-K9 (Webex Room Kit Plus)
Software Updates: Major and minor releases of Cisco IOS
TAC Access: 24/7 access to Cisco Technical Assistance Center
Extended Cisco.com Access: Included
Fault Reporting: 8 hours a day, 5 days a week
No on-site engineer included (hardware delivered, not installed)
