- Parts Only - No Onsite Engineer
- Fault Reporting: 8 Hours/Day, 5 Days/Week
- Hardware Replacement: Next Business Day (NBD)
- Software Support: Major and Minor Updates
- 24x7 Access to Cisco Technical Assistance Center (TAC)
- Extended Access to Cisco.com
- Term: 1 Year
- For: Cisco Catalyst C8300-1N1S-4T2X (2x10G SFP+ ports, 4x1G RJ45 ports)