Cisco SmartNet support service contract for the Catalyst IE3400H-8T-A industrial switch, providing parts replacement and technical support on an 8 hours/5 days/Next Business Day basis.
Specification
Service Type: SmartNet Parts Only
Service Level: 8x5xNBD (8 hours/5 days/Next Business Day)
Coverage: Hardware parts replacement via next business day exchange
Support: Cisco Technical Assistance Center (TAC) access
Software: Maintenance and major IOS XE releases