User subscription that includes Dynamics 365 Customer Service, Enterprise edition. 3 year commitments require upfront, annual payments for the subscription product. There is no monthly billing. The commitment locks in current pricing for 3 years.
Specification
Microsoft Dynamics 365 Customer Service Enterprise
NCE (New Commerce Experience) licensing model
3-year commitment term with annual upfront payment
User/per-seat subscription model
Includes case management, knowledge base, and omnichannel engagement capabilities
AI-powered virtual agents and analytics
Integration with Microsoft Power Platform
Cloud-based SaaS delivery
