Dynamics 365 Customer Service Professional is a specialized version of the customer service solution provided by Microsoft Dynamics 365 that aims at providing an easy-to-use customer service platform by streamlining the core functionalities of customer care.
Specification
Cloud-based customer service platform
1-year commitment NCE licence (P1Y)
User subscription licence
Commercial segment
Case and knowledge management
AI-powered agent assistance
Multi-case workflow support
Integration with Microsoft 365 tools
Maximum 15 custom entities (Professional tier)
