Microsoft Dynamics 365 Customer Service Professional is an attach-on license that enhances a qualifying Dynamics 365 base offer with streamlined case management, customer service automation, and omnichannel communication capabilities. This 1-month commitment variant is designed for service teams needing essential customer support functionality without long-term contracts.
Specification
Cloud-based customer service solution
Per-user monthly subscription licensing
Attach license - requires qualifying Dynamics 365 base offer
1-month commitment period
Includes case management and tracking
Omnichannel communication (email, chat, social)
Knowledge management and self-service portal
Basic AI-assisted routing
Real-time customer interaction analytics
Mobile access via Dynamics 365 apps
