Cisco Software Support Service (SWSS) provides end-to-end support for Cisco software applications, with software maintenance, updates, and upgrade entitlement. This annual contract supports ACI-STRG and includes major and minor software updates with 24×7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: Cisco Solution Support SWSS
Coverage: ACI-STRG (Application Centric Infrastructure Storage)
Contract Term: Annual
Support Hours: 24×7×365
Support Features: Major and minor software updates, TAC access, extended Cisco.com access
Response Time: 1 hour (business hours), next business day (outside business hours) for severity 3/4; 30 minutes for severity 1/2
Minimum Commitment: 12 months required
