Service Type: Smart Net Total Care (SNTC)
Support Level: 24X7X4 (24 hours/day, 7 days/week, 4-hour response)
Applicable Product: Cisco HyperFlex HX220 M6 Edge Hybrid System
Scope: Hardware and software support
Deployment: Remote/branch office edge environments
No on-site hardware replacement included (remote support model)
