Cisco SMARTnet extended service agreement with 24x7 support and 4-hour response time for replacement parts, applicable to the ASA5525-DC-K8 firewall appliance.
Specification
Four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays
Parts-only coverage (no onsite labor)
Applicable to: Cisco ASA 5525-DC-K8 firewall
Software support with major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware