Cisco SmartNet Standard support service for the SG95-16-CN switch, providing next-business-day hardware replacement, software updates, and 24/7 access to Cisco Technical Assistance Center (TAC). Parts-only coverage with 8x5 business hours support.
Specification
Service Type: SMARTnet Standard (8x5xNBD)
Hardware Coverage: Parts-only, next-business-day replacement
Support: 24/7 TAC access
Software Updates: Major and minor Cisco IOS releases
Response Time: Next business day (request before 3pm depot time)
Compatible Device: Cisco SG95-16-CN 16-port Gigabit switch
