Cisco SmartNet Standard support contract providing parts-only coverage with 8x5xNBD service level (next-business-day advance replacement parts, 8 hours per day, 5 days per week) for the SG350-28-K9-CN managed switch. Includes software updates, TAC support access, and proactive device diagnostics.
Specification
Service Type: SmartNet Standard (Parts Only)
Response Level: 8x5xNBD (Next Business Day)
Hardware Coverage: Advance replacement parts
Software Support: Major and minor releases of Cisco IOS
TAC Access: 24/7 access to Cisco Technical Assistance Center
Supported Device: SG350-28-K9-CN (28-port managed switch)
Covers: Software upgrades, hardware replacement, technical support
