Cisco SMARTnet Standard (8x5xNBD) provides next-business-day delivery of advance replacement parts for the Cisco RV160-K9-CN VPN router. Provides major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered by the next business day.
Specification
Service Type: SMARTnet Standard (Parts Only)
Response Time: 8x5xNBD (Next Business Day delivery)
Support Level: Parts replacement only (no onsite engineer)
Availability: 8 hours per day, 5 days per week
Covered Product: Cisco RV160-K9-CN VPN Router
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
