Cisco SmartNet 8x5xNBD support contract for CBS350 Series managed switches, providing software updates, technical support, and next-business-day hardware replacement.
Specification
Support coverage: 8 hours/day, 5 days/week
Hardware replacement: Next Business Day
Software: Major and maintenance releases of Cisco IOS
Technical support: 24/7 access to Cisco TAC
Service type: Parts Only support contract