Cisco SmartNet support contract providing major and maintenance releases of Cisco IOS software, access to TAC, and hardware replacement delivered by the next business day, with fault reporting 8 hours a day, 5 days a week.
Specification
Support contract type: SmartNet SNT 8x5xNBD
Coverage: CBS220-8T-E-2G-EU (8-port Gigabit managed switch)
Response time: Fault reporting 8 hours per day, 5 days per week
Hardware replacement: Next Business Day (NBD)
Software: Major and minor updates, 24x7 access to Cisco TAC
Support duration: 1 year (annual contract)
No onsite engineer included
