Cisco SmartNet provides major and minor releases of Cisco IOS software and access to TAC, with hardware replaced by next business day. This is a "Parts Only" service plan with 8x5xNBD support coverage for the CBS220-16T-2G-EU managed switch.
Specification
Support Contract Type: Cisco SmartNet (SNTC)
Coverage: 8x5xNBD (8 hours, 5 days per week, Next Business Day hardware replacement)
Service Level: Parts Only (no onsite engineer)
Access to Cisco TAC (Technical Assistance Center)
Software updates and maintenance releases
Hardware replacement by next business day
Compatible Device: CBS220-16T-2G-EU managed switch
