Cisco SmartNet Total Care support contract providing parts-only coverage with 8x5 next-business-day advance hardware replacement, software updates, and 24/7 TAC access for the Cisco Aironet 1815M-E-K9 wireless access point.
Specification
Service Type: Parts Only Support
Support Hours: 8x5 (business hours)
Response Time: Next Business Day (NBD)
Software Support: Major and minor OS updates
TAC Access: 24/7 Technical Assistance Center
Hardware Replacement: Advanced replacement parts
Covered Device: Cisco Aironet 1815M-E-K9