Cisco SmartNet support contract for ISR1100-6G routers, providing onsite technical support on an 8x5xNBD (8 hours/day, 5 days/week, next business day hardware replacement) basis with access to Cisco Technical Assistance Centre.
Specification
Support contract type: SmartNet 8x5xNBD
Coverage: ISR1100-6G router
Response time: Next business day hardware replacement
Support hours: 8 hours/day, 5 days/week
Onsite engineer: Yes
Software updates: Major and maintenance releases
TAC access: Available