Cisco SmartNet 24x7x4 Parts Only service contract for UCS C220 M5 servers, providing 24/7 fault reporting with 4-hour hardware replacement and access to Cisco Technical Assistance Center (TAC).
Specification
Service Contract Type: SmartNet (Parts Only)
Response Time: 24 hours, 7 days per week
Hardware Replacement: 4 hours from fault diagnosis
Software Support: Major and minor updates
TAC Access: 24/7
Applies to: Cisco UCS C220 M5 rack servers