Cisco SmartNet Onsite 24x7x4 support contract for the C1161-8PLTEP ISR 1100 router. Provides 24/7 fault reporting with 4-hour hardware replacement response, software updates, and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Level: Onsite 24x7x4
Fault Reporting: 24 hours, 7 days a week
Hardware Replacement: 4 hours from fault diagnosis
Software Support: Major and minor IOS updates
TAC Access: 24/7
Extended Cisco.com Access: Included
Compatible with: Cisco C1161-8PLTEP ISR 1100 Router
