5-year HPE Tech Care Essential support service with Committed Deployment and Maintenance Response (CDMR) for the HPE StoreEasy 1460 storage system. Provides 24x7 telephone support with 15-minute enhanced response for severity 1 critical incidents and access to product specialists.
Specification
Service Type: Hardware/Software Combo Support
Duration: 5 years
Service Level: Essential (24x7)
Response Time: 15-minute for Severity 1 (Critical/Essential level)
Includes: CDMR (Committed Deployment and Maintenance Response)
Support Channels: Telephone, real-time chat, automated incident logging, moderated forums
Compatible Product: HPE StoreEasy 1460 Storage System
