Cisco SmartNet 24x7x4 parts-only extended service agreement providing four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This service covers the PROMOCT5520-100-K9 migration license product for the Cisco 5520 Wireless Controller.
Specification
Service Type: Parts Only Exchange
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Coverage: Advance replacement parts
Response Time: 4-hour advance replacement
Availability: 24 hours per day, 7 days per week, including Cisco-observed holidays
Covered Product: PROMOCT5520-100-K9 Migration to Cisco 5520 100 licenses
