Cisco SmartNet Onsite 24x7x4 support service contract for the C1161-8P Integrated Services Router. Provides 24/7 access to Cisco Technical Assistance Center (TAC) support with 4-hour onsite hardware replacement and major/minor software updates.
Specification
24/7 fault reporting
4-hour onsite response time
Hardware replacement within 4 hours of fault diagnosis
Major and maintenance releases of Cisco IOS XE software
24/7 access to Cisco TAC experts
Online self-help resources and knowledge library
Extended access to Cisco.com
Software support and updates
