Cisco SmartNet Onsite 24x7x4 support for FPR9K-SUP equipment, providing major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 hours.
Specification
Annual support contract
24x7 technical support (TAC access)
4-hour hardware replacement SLA
4-hour onsite engineer response
Software updates (major and minor)
Extended access to Cisco.com
Onsite support included