Service Type: Cisco Solution Support (SSSNP)
Term: 1 Year
Availability: 24 hours, 7 days a week, 365 days per year
Response Time: 4-hour hardware replacement from fault diagnosis
Hardware Replacement: Yes, included
Onsite Engineer: Included
Coverage: Cisco Catalyst 9800-L Wireless Controller (Fiber, C9800-L-F-K9)
Software Support: Major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
