HPE Tech Care Critical is an operational support service that enables direct access to product-specific specialists and provides general technical guidance. This 1-year post-warranty service covers ML350p Gen8 servers with 6-hour on-site repair response and includes Designated Maintenance Response (DMR).
Specification
1-year post-warranty extended service
24x7 on-site support
6-hour repair response time (Critical level)
15-minute technical response for Severity 1 incidents
Phone, chat, and web-based support channels
Designated Maintenance Response (DMR)
Covers HPE ML350p Gen8 servers
