HPE Pointnext Tech Care Critical is an operational support service that helps IT teams focus on moving the business forward by proactively searching for better ways to do things, beyond traditional support, by enabling direct access to product-specific specialists and providing general technical guidance for the ProLiant ML350 Gen9 server, provided as a 1-year post-warranty hardware service with Defective Material Retention (DMR).
Specification
1-Year Post-Warranty Tech Care Critical Service for ML350 Gen9
Service Level: Critical with 15-minute 24x7 response for Severity 1 incidents
Includes: Defective Material Retention (DMR)
Support Channels: Telephone, HPE forums, automated incident logging, real-time chat
Coverage: ProLiant ML350 Gen9 hardware
Hardware-only support (not software)
