HPE 1-Year Post Warranty Tech Care Essential wDMR ML350 Gen9 Service. Provides direct access to product-specific specialists and general technical guidance to help reduce risk and improve efficiency. 24x7 support with 15-minute enhanced response for severity 1 critical incidents.
Specification
Service type: Post-warranty hardware support service
Coverage: 1 year
Support model: 24x7 with 4-hour on-site response
Includes: Defective Media Retention (DMR)
Compatible hardware: ProLiant ML350 Gen9 server
Support channels: Telephone, chat, automated incident logging, moderated forums
Response time: 4-hour on-site for Essential service level
