Cisco Solution Support service contract providing 8x5 Next Business Day support for the KIN-UCSM5-1RU-K9 server. Combines hardware and software support with access to technical assistance center and advanced hardware replacement.
Specification
Service type: Solution Support (SSSNT)
Support hours: 8x5 (8 hours/day, 5 days/week)
Hardware response: Next Business Day (NBD)
Includes TAC access (Technical Assistance Center)
Hardware RMA support
Software updates and maintenance releases
Multivendor, multiproduct support
For device: KIN-UCSM5-1RU-K9 (1RU Cisco Connected Safety and Security UCS server)
